selene finance grace period

So why did they take out another house payment on April 15th directly from our account? I believe this company is in the business of fraud and property theft through misrepresentation. The problem with this company is the only thing they can do is hound you. Hi all, Your email address will not be published. To obtain assistance, simply notify us in any of the following ways: Call us at (877) 735-3637. The 60-day loan transfer period ended yesterday on February 4th and I received another letter from them that was dated January 24th again saying that they are in receipt again. Thats where they should have contacted my attorney and the Trustee. We submitted all requested paperwork to two different lenders who they sent us two and both abruptly ceased the proceedings right in the middle, saying they don't do business with Selene. Founded in 2007 to address specific needs in the mortgage industry, Selene Finance LP is a special servicer providing creative loan resolution strategies designed to preserve homeownership. I currently have a major issue with Selene Finance. I am in the process of working with my local gov't officials to start some legislation to prevent compainies like Selene from doing business in the manner they currently operate. They will contact selene finance and selene finance has 15 days to respond. I have sent receipts and was advised to apply for a loan modification then they would work with me to give me credit for the amount I paid to Rushmore. This is very frustrating and has gone on now for over three weeks. As your loan servicer, Selene Finance LP is committed to doing everything we can to meet the needs of our customers with the solutions, support and information you need to manage your mortgage account during these challenging times. Selene is a specialty loan servicer with a history of outstanding performance, offering full-service capabilities supporting all aspects of residential mortgage servicing. Good Luck to all and keep your reciepts, also helps to record the calls in case of a lawsuit. Rocketreach finds email, phone & social media for 450M+ professionals. And I will pay my loan on the last day of the grace period EVERY month and when they call me I will treat them like ### and be a rude as possible to who ever calls me. Selene Finance is a residential mortgage servicing company. 40 000 original note that Ive paid off but they lost.my payoff money. Re: loan number 710-3112 Date: 8/20/2021 Dana. I would like to know what information I need to get started on this class action lawsuit. They provide every excuse in the book.. Over all very unhappy with Selene.. Every time I send them documents they request, they tell me they didnt receive them I had scanned and emailed them to the address that they gave me to use. <> Every new beginning comes from some other beginning's END But they wont help me pay them moving forward, and intend to make it impossible for me TO pay for months so they can consider me in default. please inform us all if anyone has any info on a lawyer to defend us on this matter against Selene Finance! Selene Finance LLC. The lawsuit filed against Selene finance alleged that the company had misled borrowers and caused them to believe that they could qualify for a loan modification, when they really couldnt. However first I needed to go to Walmart get a MasterCard and put $600.00 for he first mortgage payment. State Attorney General I have requested a pay off. Now my house is going to auction on June 16th. She offered this service to me, I did not ask for any assistance. Their customer service is awful & they will hound you horribly if you do not pay your mortgage on time. It's just smoke and mirrors, they get 4 months of payments, deny a refi "sorry, you're not qualified" and still forclose. Every time I call Selenes customer service line to make a payment they have no idea the correct amount to pay. They are also in bed with the NJErma program. In addition to their legal backgrounds, they also have extensive experience in commercial real estate, including properties that they purchased and properties that they financed. I hope there is a class action suit on this company, But I doubt it will happen. Ironically, my statements from Selene show I am paying escrow. I just want to refinance with a legitimate mortgage company theyre crooks!!!!! To add insult to injury, when the broker and agent to file a claim against Selene finance, they claim that the company failed to give them enough time to recover their lost fees. SELENE FINANCE, LP branch. That means there are a considerable number of borrowers Selene Author July 27, 2022 After reading these comments, I have to say I'm more than a little concerned. They negotiated the check on the 27th. See something wrong? Allentown, Pa 18104 If anyone knows of a good attorney near dallas tx, , please contact me at [email protected] I have yet to get confirmation in writting and they will not take the $30. This was around the same time I was transitioning from a government job that had laid of hundred of people into another job. 5729, PO Box 2561, Faribault, MN 55021-9561. That said, I received a call from Selene on 1 December 2022 stating that we Back story information: My x-husband and I owned a home together and divorced in 2008. What's up with them? please call me to discuss. 4 0 obj They also have reported me over six months late. Required fields are marked *. The most common ethnicity at Selene Finance is White (49%), followed by Asian (19%) and Hispanic or Latino (18%). I had to file a chapter 13 also to save my house. Selene is required to acknowledge the QWR or Request for information per RESPA in 5 business days and answer it in 30 business days or you do have recourse, so listen to us address the Selene issues on The Daily Complaint today and contact us if you need further information on how to not only attack your problem but to get the solutions that you are seeking. I am trying desperately to help my mother not lose our house to Selen Finance. If you do that will force them to only contact you. 207 E. Canyon St., Colfax, WA 99111 <>/ExtGState<>/XObject<>/ProcSet[/PDF/Text/ImageB/ImageC/ImageI] >>/Annots[ 10 0 R] /MediaBox[ 0 0 612 792] /Contents 4 0 R/Group<>/Tabs/S/StructParents 0>> We have battled Selene Finance and won with a forbearance agreement issues as well as other debt restructuring issues so just keep fighting until you get the solution that you are seeking. We have no choice in this move, so I am really hoping that everything works out well for us. I owe very little and am worried that somehow they will pull a fast one once my case is released within the last 12 months. \VCr$o@#+O["t-p@ru$gi m+?hl$Czr{>-WxS: regarding your mortgage. endobj We ask for your patience as response and hold times may be longer than usual. I am extraordinarily nervous! US Attorney General. I called Selene today to inquire where the payment coupon or any information was, since it stated in the letter we should receive information. It is absolutely disgraceful not to mention abhorrent and egregious how Selene has treated all of you as customers. I kept asking if theres any other way to make payment. Fraudulent on a modification application that have been withdrawn before any parties agreement. Starting on Jan. 16th I started getting harrassing phone calls and letters in the mail about making my payment and was I in financial trouble. 1 0 obj Click here to get notifications about new complaints of Selene Finance. I received from Selene Finance various letters and statements with different payment amounts and unknown charges, especially corporate advance balance, different amounts on every letter and statement they are not consistent by huge differences. I told her I was not made aware by my attorney and she stated that didnt matter. Where do we start with this lawsuit. These changes were made within me knowing really what was going on..i need a Buying a Home for dummies book. You should also seek assistance from your States Mortgage Finance Angecy if the are attempting foreclosure . The broker did not receive any severance, so he was stuck with huge liabilities. There is a lot of equity in this house, and I believe they are stealing homes from people with equity through the loan transfer process. I emailed Selene Finance on 09/29/2022 and asked them why . I surely hope they have this option. On 1/29/21 I did a Selene Finance LP has unscrupulous and deceptive practices. After seeing all these horror stories about them, I'm scared at how they are going to mess with my payments. I am in the same situation - stuck on the never ending remodification treadmill. The information from your prior servicer is being loaded into our system and thoroughly checked for accuracy to better serve you. A full-service residential mortgage loan servicer with proven loss mitigation strategies to preserve homeownership. I told her they've made a lousy first impression --- this board is really having me nervous. I refused it based on the fact that they could not promise a refi much less give details on condtions of refi. Headquartered in Houston, Texas, Selene Finance is a residential mortgage company with strong experience in all aspects of mortgage loan servicing. Bad situation just got worse. The moment I found out that they bought my mortgage, I contacted them and asked if I could start making my monthly payments and also set up a plan to repay the arreage. I am in the process of working with my local gov't officials to start some legislation to prevent compainies like Selene from doing business in the manner they currently operate. Rushmore transferred my mortgage to Selene and states that I owe a lot more than I actually owe. I would and need to join selene lawsuit. There are different types of grace periods, including those for mortgages, car loans, credit cards, student loans, and health insurance. Fax us at (866) 926-5498. Good luck! Selene Finance LP hopes that you and your family stay safe during this time. Money, Resolve issues and transfer my loan to a different mortgage servicing company, Read full review of Selene Finance and 1 comment, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. Selene Finance LP can provide special assistance programs for borrowers suffering unforeseen hardships caused by COVID-19, including forbearance of mortgage payments. I set up bill pay with my bank. Also, this repayment plan was never done in writing. But ----- First, to try & avoid the woe with Selene Finance's piss poor customer service, their fee's, their harrassment if they don't see your payment in by the 1st (you do have a legal 15 day grace period but they ignore that) they will call you, they will call your family members, they will even call your work. This review was chosen algorithmically as the most valued customer feedback. Phone Number (800) 735-2989. Bertrand eric estrade. The letters they sent were from Ajia Laird, Loss Mitigation Department. What Is The Standard Mortgage Payment Grace Period? Also, I was trying to dispute $1371 they charged for insurance. WE ARE JUST OBJECTS. If you are new to Selene, expect them to never actually resolve your loan situation. something I do want to do.when I call they talk as if I called a church soooo nice. We suffered a hardship, then unemployment during COVID, and unbeknownst to us our house was auctioned. Hello. You have to get everything in writing. Selene Finance has added over $8000 in Corporate Advance Balance Fees since taking over my mortgage in March, 2019. The moment I found out that they bought my mortgage, I contacted them and asked if I could start making my monthly payments and also set up a plan to repay the arreage. Selene Finance LLP. Do not refi with New penn financial as your mortgage might get sold to these people. They said no. Department at I end up paying an amount that is completely different from the statements. I applied for the loan modification and was then denied and I have never received credit for the total amount I paid to Rushmore. Selene Finance review: mortgage payments. I am also in the process of taking legal action against them. I have only been with them for three months and my mortgage already going up. 5. Try to find a lawyer that specializes in representing banks in foreclosers, that's what I've got and he knows ALL THE TRICKS! 4b. Review updated: Feb 02, 2022. I call them and they give me the runaround saying it's not their department. %PDF-1.5 In addition to their legal backgrounds, they also have extensive experience in commercial real estate, including properties that they purchased and properties that they financed. Selene offers competitive salaries along with a comprehensive and flexible benefits package, such as: Medical and Dental Insurance Vision Plan Life and Personal Accident Insurance Disability Benefits Flexible Spending Accounts Paid Time Off and Company Paid Holidays 401K with Company Match Corporate Incentive Program Im running for public office in Tucson, AZ and these guys messed with the wrong woman. Type Private Status Active Founded 2007 HQ Houston, TX, US | view all locations My bank gave it back to me and they filed it with Selene to get their money back. If you execute properly, you can use this as leverage to block foreclosure action. They ignores federal, I would and need to join selene lawsuit. Fast forward to December 2017. Pay and incentives are not fair compared to the work that is expected to be done. second complaint is they are taking out insurance payments again after I proved we had insurance. I see I missed a call from them but they didn't leave a message. With that said, many of you have overlooked a key aspect to your fight, which is putting it in writing in the form of a proper QWR and submitting a formal complaint to the FTC or CFPB or HUD or any other regulatory agency for immediate response; its sad that it takes regulatory muscle to affect change but it is true. My mortgage was sold to Selene in July of 2021. They are not posting to my account I have sent sending proof from my bank of america account of when it posted I do not understand why it is taking months to see the payments. I want to join in a class action with others..selene are absolute crooks, Having similar issues. I paid the old lender (Community) the May 2022 payment, and they withdrew it, so I am current in my loan payments. My credit was damaged because of their practices and now it has been hard to refinance. It is rediculous the extremes the banks that we bailed out will go to, to defraud us some more with no conscquences,., I may give a try again anyone have there min #???? I would love to join the lawsuit as well. Im paying 9 percent interest on a sixty thousand loan. At Selene, we take our information security very seriously, and we ask that you also remain attentive to prevent fraud, and to help protect our mutual interests. Copyright 2021 LegalAbout.com. It provides creative loan resolution strategies designed to preserve homeownership. qL]y~v3dqfkoH]( V)bNJjUP:EgaP Owned and operated by some of the best known names in the industry, Selene Finance brings the power of its deep experience to customize loan servicing options for each homeowner. They are VERY concerned. After over 5 miserable years with Selene Finance, a 2 year long forebearance, a ridiculous loan modification, and inevitable foreclosure and eviction I felt the need for this website. After reading all the comments, I must say that I am a bit concerned. Shame on America for allowing these companies to stay in business. It was easy to get hired on with the company because Selene is not concerned with hiring top mortgage servicing talent, and the pay and incentives was not fair compared to the work that was expected to be done. The insurance grace . Selene Finance Class Action Lawsuit. They won't talk to me. Per the divorce agreement he decided to retain the home and wait to sell it due to the market at the time. Keeping borrowers in their homes is our primary objective. This complaint was posted by a verified customer. Good luck to all. Since then Selene has broken the law and lied to me. We were just transferred to Selene too and I just set up our first online payment. If you recently received a notification in the mail stating that your loan was transferred to Selene Finance LP, we look forward to fulfilling all of your mortgage needs. Also some dirty doings in the county locking my husband up again so as we wouldnt have an income to assume the mortgage. Since they are a debt collector, they must abide by the FDCPA. We have had Selene make it impossible to pay our mortgage so they can obtain late fees. Not sure why, my check arrived prior to the end of the grace period (15th). The card was not authorized to have made the payment of 391.21 on or about 10-11-18. Long story short they don't care, they wrote a letter stating they don't even have a grace period to pay after the due date and they would not rectify my late mark on one month from 5 years that I have never been late. In the beginning they make you feel all warm and fuzzy inside (Yes that would be you Kevin) making small talk, calling you all the time, and assure you that their goal is to place you in a more affordable mortagage when apparently their attempt is to do an appraisal to find out how much equity exists in your home. At the law office of Ira J. Metrick, we have defended borrowers against foreclosures from many different Lenders, including Selene Finance.. About Selene Finance. WTH they told me interest. Popular Searches. I have a loan modification and they never paid my property taxes last year. I asked for validation of these fees on June 28 and they have failed to respond. www.TheDailyComplaint.com. While I am sorry for the abuse that you all have suffered at the hands of Selene, it is not surprising as we have the unfortunate pleasure of dealing with Selene Finance in the past and they are anything but compliant with consumer rights laws and regulations as evidenced by your complaints above. If anyone wants to start a class action lawsuit count me in. At worst, Selens is a fraudulant and criminal company. Selene Finance focuses on strong loss mitigation strategies for diverse third-party clients, spanning from large banks to government agencies. I was told that my ex husband needed to resign the new modification and he refused . Ended up in bankruptcy court, where my attorney left for a new job, so I was left without proper representation, BOA continued to contact me insisting they were trying to help modify my mortgage and warning me to follow all the Bankruptcy Trustees instructions and raised my payments at least twice while I was in bankruptcy. Forged me to modification but I didnt sign. For more detail, On the Payment History screen, click the calendar (under the Tax and Interest Summary section) to select the date range you wish to search for in the 'From' and 'To' transaction menu. Loosing the hearing I ended up paying over 65000.00 to save my home. The Selene Finance LP management team includes Joe Davila (President and Chief Executive Officer), Katie Brewer (Chief Operating Officer), and Patricia Hobbib (General Counsel) . This was supposed to be beneficial for the borrower. Our servicing strategy is designed to reduce, mitigate, or eliminate loss exposure while maximizing cash flow. On the last page of the letter it had these payments dates 12/01/2020, 01/01/2021, 02/01/2020, 03/01/2021 in the amount of $1338.78 for each month suspense. I was making my payments up until April They have a pretty uncaring attitude. We can't get a home equity loan. They refunded me several months of payments and then started deducting them again. I could see this as a means to abuse the elderly and disadvantaged, and fear many will lose their homes to what they THINK is legitimate. Exactly on the first, even though payday doesn't always fall on the first; otherwise, late fees. I have been trying for modification since January 2019. Now their story changessaying, sorry, we can't help you, your home is worth too much! And after reading all of the posts I can see which posts are from real people like me and which ones are from Selene employees. Company is unwilling and apparently unable to provide the customer with a pay off letter. By the waythose of you that post the positive commentswe know that you WORK FOR SELENE! The debt collectors like ASC, SPS, SLS, Green Tree, Bayview, Caliber, Selene, Ocwen and Nationstar are simply just piranhas but they can be beat at their own game too just like the big banks can be defeated. I was on the phone for 40minutes. The house then went into foreclosure. I tried to dispute but the customer service blocked and rejected my email. I was behind a few months but had made an october payment to selene and told them I was going to catch up on 2 payments in december with 2 transactions. Want to join lawsuit, Similar things happened to me was transferred to Selene Finance in 2015, after Bank Of America approved me for loan modification trail period, had only one month left and was notified Selene was new service. Thank you to everyone and anyone who can help with my situation. They told me to moneygram the money from Walmart. I could have stopped foreclosure 8 days ago if I was able to pay $4480 by May31 and I brought that money. 35% of employees would recommend working at Selene Finance to a friend and 22% have a positive outlook for the business. Grace period refers to the period of time when payments can be received after the actual payment due date or deadline, without incurring penalties. Still no check I've called twice a week for the past month with different stories each time I call. Money, Selene Finance - lack of communication, fraud. Well, I can promise you, I have RUN THEM THROUGH THE RINGER. I routinely look for posts to answer in hopes that it will not only bring hope and optimism to those homeowners and borrowers in distress but also some basic information to assist in fighting the banks like Bank of America, Chase, Citi and Wells Fargo that are "too big to fail" but yet don't appreciate the bailout that we provided in their time of need. Selene FinanceMortgageloan servicing, payments, escrow account May 16, 2016- Selene finance has now stopped excepting our mortgage payment. Our call center representatives are available to assist you at, You may also take advantage of our automated phone system for 24 hour access at, Additional COVID-19 information is available. Email: [email protected] Mail: Selene Finance LP 9990 Richmond Avenue, Suite 400 South Houston, TX 77042-8500 Fax: (866) 926-5498 Selene Finance LP will notify you that all information has been received upon receipt, and we will make a decision within 30 days of such notification. 483. I'm very unhappy with Selene Finance, my loan was paid off and 19 days later they still haven't send me my escrow account check. I went ahead and made my Feb. 1 mortgage payment with Flagstar just in case Selena is slow getting my payment documents and information in place because this seems to be one of the complaints listed. However, most credit cards provide a grace period on purchases. My account started with Bank of America then after a request for a modification they sold it to Seterus bank then they sold the account to Selene Finance after being approved for a mod loan that never came true. When I called Selene to ask why they were trying to take all this money from me, the individual i spoke to was extrememly rude and huffed in aggravation, and even mumbled ### at one point. 17 North Irving Avenue I bought home in 2008 was switched to BOA after big fall out then loan was switched over to Selene finance. I called for what was due on my account then called 3 weeks later and it was almost $5000 more. post my payments so it doesn't show outstanding and stop deducting insurance payments. Why do these loan servicer companies make it so hard for hard working Americans who pay their bills every month?! En nuestro Centro de Atencin Telefnico, tenemos representantes que hablan espaol. for the borrower. We reviewed your complaints on the show today if you would like to listen, visit www.TheDailyComplaint.com. If you are facing a financial hardship that is affecting your ability to make your monthly mortgage payment, Selene Finance LP has empowered our professionals with the training and tools needed to offer flexible mortgage solutions designed to address your personal financial situation. I felt that they should have informed us this would happen if we did this repayment plan because I never would have agreed to it especially since I didn't really need to. Selene has reactivated the internal audit function with a third-party auditing firm for the 2020 calendar year. Most lenders will try to charge a percentage of the monthly payments to their borrowers, which can end up being very high. So yes i would like to speake to someone I encourage EACH of you to do the same. Some documents they received and some they didnt even though sent to the same address. Confirm the senders identity before replying to email requests and before opening email attachments or clicking on links (text messages as well), even if they appear to come from a legitimate source. When I received a notice in the mail saying my payments were going back up to the original amount They took it over and within a month threaten to foreclose on the unit. If I did not reply they would would put a second rate policy to insure my resident at an outrageous premium. Exactly on the first, even though payday doesn't always fall on the first; otherwise, late fees. So I call Selene and I am told the lender was no longer willing to work with me my only option was to pay a full payment plus another half payment to catch up on the payment I had missed less than 15 days before, so February 2018 I managed to scrape up enough for the 1st payment at almost $1300. It's just smoke and mirrors, they get 4 months of payments, deny a refi "sorry, you're not qualified" and still forclose. I called them and they were adamant that they did not even though my bank verified this. Im sorry to hear this. This will surely increase the credibility of your complaint. Selene finances had a great deal of success financing real estate and other properties. Then paid $1100 for three months then after all this received sheriff notice of eviction with court date. 9990 Richmond Ave Ste 400. My wife and I recently cured a debt with Selene Finance for $14,500 in May 2018 . I completed a refinace last year with a mortgage company and they sold my loan to Selene. All I was told was to send by moneygram from Walmart. Selene does not charge a fee to complete a loss mitigation request, however this is a common representation in scams. I have several hundred thousand dollars of equity in my home but cant sell it in this economy and refuse to give my house away. My name is Victoria. I signed the loan modification as a borrower and a mortgage borrower. I made sure if they accept the payment even last day. I made a quarter million in profit. The Ford Fusion has been a popular vehicle among truck drivers. Our audit objective was to determine whether Selene processed delinquent loans in accordance with HUD's requirements, especially Loss Mitigation program requirements. I don't understand why we were sold to them. I had a loan modification through BOA. I hope the worst for Selene. I am worried about dealing with Selene Finance because of all the forums I have seen about it. To whom it may concern: And one day in 2016 I got a call from Selene stating they were unable to obtain the loan modification information and approval from Bank Of America and that I needed to call BOA and obtain it for them or they were going foreclose regardless that I had made payments on time without fail to them for the past year. However, the problems began with a broker who was associated with Selene finance and who went through a series of financial problems. % I have sent payments via wire transfers. They suddenly foreclosed my house and going to auction this coming Wednesday. I honestly feel that they are just giving me the runaround. Basically you can pay into your forebearance program for 4 months only to be turned down for a refi.